ISO Introduction ISO 介绍
ISO: The International Organization for Standardization ISO: 国际标准化组织
“ISO is an independent, non-governmental international organization. It brings global experts together to agree on the best ways of doing things. From climate change and healthcare, to quality management and artificial intelligence, our mission is to make lives easier, safer and better – for everyone, everywhere.”
“ISO 是一个独立的非政府国际组织。它将全球专家聚集在一起，就最佳做事方式达成一致。从气候变化和医疗保健，到质量管理和人工智能，我们的使命是让生活更轻松，更安全，更美好—造福世界各地每个人。”
What is ISO 9001? 什么是ISO 9001?
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).
ISO9001 是全球公认的质量管理标准。 它帮助各种规模和行业的组织提高绩效，满足客户希望并展示他们对质量的承诺。其要求定义了如何建立，实施，维护和持续改进质量管理体系 (QMS)。
Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.
实施ISO9001意味着你的组织已经建立了有效的流程并训练有素的员工，可以一次又一次地提供完美的产品或服务。
Why is ISO 9001 important? 为什么ISO 9001 很重要？
With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world. Within the ISO 9000 family, which defines seven quality management principles including a strong customer focus and continual improvement, ISO 9001 is the only standard that can be certified to (though certification is not mandatory).
ISO 9001 向 189个国家 / 地区的组织颁发了100多万份证书，是世界上使用最广泛的质量管理标准。在ISO 9000系列中，定义了七项质量管理原则，包括强烈的客户关注和持续改进，ISO 9001 是唯一可以认证的管理体系标准。
Business benefits include 业务优势包括:
- Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.
- Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.
- Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.
- Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.
- 客户信心：该标准确保组织拥有健全的质量控制流程，从而提高客户信任度和满意度。
- 有效的投诉解决：ISO 9001 为有效解决客户投诉提供了指导方针，有助于即使和令人满意地解决问题。
- 流程改进：该标准有助于识别和消除低效率，减少浪费，简化运营并促进明智的决策，从而节省成本并获得更好的结果。
- 持续优化：ISO 9001 鼓励定期审核和审查使组织能够不断完善其质量管理体系，保持竞争并取得长期成功。
Source 来源: www.iso.org